FAQ

Frequently Asked Questions

All Bouquets have options for Fresh Flowers and Artificial (Soap flowers)

All Prices Include Greeting Cards

The Bouquet are arranged 2 Hours before delivery

The display price does not include delivery fee. That will be calculated after we receive your request

Please put your order at least one day before delivery

Complete Bouquet are delivered by Car (Gocar, Grabcar or LalaMove Sedan)

Compact and Common Size Bouquet are deliver by Instant Motor Lalamove with Bag

Your flowers can be Self Pickup or Instant Delivery

Refunds & Cancellations

1. Refund 100%

• Refund 100% is only applicable if the cancellation is made less than 24 hours before the scheduled delivery.

2. Cancellation Fee

• A cancellation fee of 25% of the total bouquet price will be applied if the cancellation is made 24 hours before the scheduled delivery.

3. Greeting Card Revisions

• Greeting card revisions can be done once for free.
• Additional revisions will incur a printing fee of Rp10,000 per revision.

4. Delivery Schedule

• The agreed delivery schedule cannot be changed within 24 hours of the scheduled delivery, except in emergencies.

5. Refund Conditions

• Refunds are not applicable for bouquets that are already in the production process or have been completed.
• Refunds are also not applicable if the customer provides incorrect delivery information (e.g., invalid address or recipient contact).

6. Claims and Complaints

• Claims regarding damage or mistakes in the bouquet must be reported to the admin within 12 hours of delivery or pickup.
• Proof, such as photos, must be provided when submitting a claim.

Have more questions?